Privacy Policy

1. Introduction

Welcome to Pulse. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our mobile application and related services.

By using Pulse, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our application.

2. Information We Collect

We collect information you provide directly to us when you:

• Create an account — name, email address, password, and phone number.
• Complete your profile — gender, date of birth, height, weight, fitness level, and goals.
• Use the app — workout activity, challenge progress, survey responses, and program answers.
• Contact your coach — messages, voice recordings, images, and files shared in the chat.
• Make purchases — subscription plan selections (payment processing is handled by third-party providers).

We may also collect information automatically, including:

• Device information (device type, operating system, unique device identifiers).
• Log data (IP address, app usage times, pages visited, error logs).
• Firebase Cloud Messaging (FCM) tokens for push notifications.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Pulse app and services.
• Personalise your experience — matching you with the right level, coach, and programs.
• Send you push notifications about new messages, challenges, and achievements.
• Track your fitness progress, coins, badges, and leaderboard rankings.
• Communicate with you for support, updates, and account-related notices.
• Detect and prevent fraudulent or unauthorised activity.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Your coach — your profile information, progress, and chat messages are visible to your assigned coach.
• Service providers — trusted third parties that help us operate the app (e.g., cloud hosting, push notification services, analytics).
• Legal requirements — if required by law or to protect the rights and safety of our users.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or legitimate business purposes after account deletion.

6. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS/TLS). However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Pulse is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Services

Our app uses the following third-party services that have their own privacy policies:

• Firebase (Google) — push notifications and analytics.
• Pusher — real-time messaging infrastructure.
• Google Sign-In — optional social login.

We encourage you to review the privacy policies of these third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the bottom of this page. Continued use of the app after changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• App: Pulse
• Email: support{{ parse_url(config('app.url'), PHP_URL_HOST) }}

Last updated: June 11, 2026